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After placing your order, please send an Email money transfer to us (thru Interac or any other Email Transfer means).
Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.
To buy marijuana products from TheWholesomeMonkey.com you must be at least 19 years old.
You are not affiliated in any way with any law enforcement, Canada Crown Attorney, or any other governing official related on non-related to the government of Canada, you are NOT permitted to use the site.
You are not a citizen or resident of the United States of America or any other country other than Canada.
All deliveries must be to a Canadian address.
You hold a valid medicinal MMAR/ACMPR license.
Prices and availability of products are subject to change without notice.
In the event of a product being out of stock, we reserve the right to act in your best interest by providing you with a replacement of equal quality and value.
All orders are guaranteed to arrive by TheWholesomeMonkey.com, with the exception of Nunavut, and the Northern Quebec.
TheWholesomeMonkey.com assumes no responsibility for lost orders due to:
We’re unable to fulfill special delivery instructions for delivery. Requests such as, “please leave behind door” or “drop off to my neighbour” are out of our control. We suggest leaving a note on your front door with these instructions to inform the postal worker.
Due to the intricacy of our payment protocols we are NOT able to provide EMT refunds. All refunds are processed in store credit. We retain the right to process any and all refunds ONLY in store credit redeemable at TheWholesomeMonkey.com
If insured, we guarantee your package will be delivered to your door. If your package is lost in transit or does not make a successful delivery attempt we will send you a free ONE TIME REPLACEMENT PACKAGE UP TO $150. Please allow up to 5 days after the expected delivery date for your package to be traced and resolved unrecoverable, during which time please email us at: [email protected]
If uninsured, we cannot guarantee your package will not be lost in transit or stolen. Packages are more likely to go missing if a signature is not required. In the case of a lost or stolen package that is uninsured, we do not offer any guarantees of reimbursement. Please reach out to [email protected] – we’ll determine this on a case by case basis.
Please note: We no longer offer any replacement or guarantees on orders within our same-day delivery service area. If you reside within our same-day delivery service area (see below) and choose Canada Post as your preferred method of delivery, we will not cover any lost or stolen packages with Canada Post. Our same-day delivery is a white glove service that is extremely accommodating, and comes with a delivery guarantee. To opt for Canada Post is at your own risk.
Our service area is as follows:
West Toronto: Etobicoke, Mississauga, Brampton, Milton, Oakville.
East Toronto: Scarborough, Pickering, Ajax, Whitby, Oshawa.
North Toronto: North York, Markham, Richmond Hill, Vaughan.
Please note, shipments to NUNAVUT or NORTHERN QUEBEC are at dispatched at the customer and shipper’s risk due to high postal thefts in these areas – therefore TheWholesomeMonkey.com relinquishes responsibility of delivery guarantees to packages to these areas.
In the event the address you provided was entered incorrectly, or a package wasn’t picked up in the allotted time at the post office then your shipment will be updated to this status. We cannot change the shipment for re-delivery once it’s on it’s way back. As we do not use our real address on the package, for security reasons, we cannot reclaim the product once its been returned and so we cannot reimburse for this. If this is the case, please reach out to us as we will review each incident and determine what can be done on a case-by-case basis.
In the rare event of product received that does not adhere to our quality assurance standards, we offer two options to rectify:
However, we do ask the following conditions be met in order to ensure TheWholesomeMonkey.com is not subjected to customer fraud. The terms of replacement are as follows:
WHOLESALE/BULK
CHANGE OF CONSISTENCY
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Flash Sale 14% Off Entire Store Coupon Code: 14%OFF Dismiss